Our book is out—after 12 years in the making. It’s the ultimate guide to growing any web business.

Is your graphic design helping or hurting your business?

Last updated: August 2017

Here’s another fantastic tool for increasing your website’s conversion rate: It’s called UserTesting.com. If you haven’t used it before, you should—it’s great. It tells you why people leave your website (and loads of other interesting things).

UserTesting.com provides you with a video recording of how visitors are interacting with your website. This is done by capturing the browsing session of an anonymous usability tester and recording their spoken commentary. The video and a written summary of the tester’s views can be with you within hours. It takes less than ten minutes to commission a test…and all for just $19.

Anyway, last week, we recommended UserTesting.com to one of our new clients. This morning we reviewed the feedback, which you may find interesting:

Our client asked the following question to five usability testers: “What would have caused you to leave this website?

Here are three of the responses:

“The site seemed kind of amateurish. There was a feeling that the company did not take the website seriously.”

“In general, I think the home page needs a refresh to make it more attractive – it is now more like a virtual storefront than one from a company as well established as [company name].”

“It was unprofessional and amateur looking and hard to find the correct link to use. Regardless of what size company you may be, a website can make you look as though you are the largest company in the UK…in any industry.”

Comments like this are surprisingly common—we see them regularly.

A success story—how graphic design gave an overnight 7.4% improvement

In response to similar feedback, another of our clients carried out a very simple page re-design. They didn’t change a word of copy, nor did they change which elements were on the page, or their position. In fact, they just redesigned a few of the page elements, to give the page a more consistent design.

The test produced a 7.4% increase in conversion. If that doesn’t sound like a lot to you, imagine what you’d need to pay a salesperson to increase your business by 7.4% indefinitely!

So, our message for today is, “If your visitors are concerned about the appearance or professionalism of your site, you could get a serious measurable improvement by redesigning it.”

What you should do now

1. If you’d like us to work on your website—to dramatically improve your conversion rate and profits (like we did for all these companies), then claim your FREE website strategy session. On this free phone consultation, one of our experts will discuss your conversion goals and suggest strategies to double your sales.

2. If you’d like to learn conversion for free, go to our “Learning Zone” page, where you can download templates of million-dollar winning pages. Or, if you’d like us to build your company’s in-house capabilities (not for free), then contact us and we’ll discuss your requirements.

3. If you’d like to work for us—or see why our team members love working for us—then see our “Careers” pages.

4. If you enjoyed this article, then so will your friends, so why not share it on LinkedInTwitterFacebook and Email

All of our articles are subject to our Testimonial Protocol, which is described here.

Next article

300% increase in conversion rate for Vodafone, an international telecoms company

Previous article

5 reasons to get obsessed with conversion rate optimization

We work with clients in any country

So far, we have helped to grow clients in 34 countries in 11 languages.

Contact us

New York

445 Park Avenue
9th Floor
New York, NY 10022
Phone: +1 (212) 829-5720
Fax: +1 (212) 658-9097


207 Regent Street
United Kingdom
Phone: 0800 043 2650 or
+44 (0)203 368 6212
Fax: 0870 838 1135

Staffordshire, UK

Hawkesyard Hall
Armitage Road
Rugeley, Staffordshire
WS15 1PU
United Kingdom
Phone: 0800 043 2650 or
+44 (0)203 368 6212
Fax: 0870 838 1135

© 2018 Implementra Limited trading as Conversion Rate Experts. All rights reserved.