Last updated: July 2017
A short video interview with the client
A transcript of the video
“All our experiences have been great. The tests that we have implemented have generated some significant results.
“Hi, I’m Adam Bullock. I’m Operations Manager at TopCashback.co.uk. TopCashback is the UK’s biggest free cashback website. Conversion rate to us as a business is essential, for us to turn the visitors that we get to the site into sign-ups, and then to turn them into active members.
Conversion rate to us as a business is essential
“We’d been running our own Google split-tests on the site, but we seemed to struggle to get any significant results. So we’d make changes, and we’d never know if they’d made much of an impact at all. I suppose in a way we were sometimes scared of making big changes—but as soon as we got into it, we realized that it was the big changes that were suggested that would make the big differences.
“And I think that CRE took into consideration the ethos of our business before suggesting any changes so it wasn’t really an issue.
“We’ve managed to increase the sign-up rate by 17%. On the landing page for the members, we managed to increase the conversion rate by 74% by looking at the message and the structure of that page and actually improving that. So that was fantastic for our business.
On the landing page for the members, we managed to increase the conversion rate by 74%
“As well as obviously the increase in revenue and the increase in members that the tests that CRE have suggested have driven for us, the overall experience that it has given us has allowed us to think about our own tests a lot more intelligently.
…allowed us to think about our own tests a lot more intelligently.
“One of the best parts was as we were going along being able to see the positive results happening as we made the changes. So after our first call, we implemented the first test and straight away on Google Website Optimizer we could see the graph going up and the significant impact that the changes had had.
We could see the graph going up and the significant impact that the changes had had.
“The enthusiasm of the CRE staff, everyone that’s been involved in the project, has always been extremely enthusiastic, as soon as we get on the call. And they’ve supported us whenever we needed help. If someone came to me and said they were thinking about working with CRE, and what do I think, I’d definitely tell them to go for it.”
If someone came to me and said they were thinking about working with CRE…I’d definitely tell them to go for it.
What you should do now
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