“I couldn’t recommend Conversion Rate Experts highly enough,” says live chat service provider Yomdel
Yomdel provides a fully-managed, 24/7 live chat service, allowing websites to capture more leads from their existing customers. It hired Conversion Rate Experts to create a Blueprint Report for Rapid Growth.
A short video interview with the client
A transcript of the video
“Our experience with Conversion Rate Experts has been entirely positive. I couldn’t recommend them highly enough, really, for their attention to detail and the quality of the work that they’ve done.
“The biggest concern that we had was that we were going to get the return on investment that we needed. Conversion Rate Experts delivered, and we did our best to make sure we were there and understood the opportunities that were coming our way.
Our experience with Conversion Rate Experts has been entirely positive. I couldn’t recommend them highly enough.
“For me, especially as a business owner, having someone lift up the bonnet and have a look at the engine and tell me which bits are firing right and which bits aren’t has been very, very useful and has made me think about things inside the business that otherwise I would not have considered. It’s been very beneficial.
“My name is Andy Soloman and I’m the founder and CEO of Yomdel. Yomdel is now the leading provider of managed live-chat services in the UK. We were one of the first to come to market with a unique proposition that enabled people to be able to convert more of their web visitors into prospects. We are focused on the property sector in particular, but we’re also very strong in the finance, automotive, construction, travel, and many other sectors, as well. Conversion rate is really important to us. We are a digital business, we are focused on interacting online with people, and over the last few years we’ve been growing at a phenomenal rate.
“Yes, our own live chat service delivers fantastic leads that convert really, really well, but we needed to acquire more business ourselves. We’ve been so fast-growing that actually we haven’t been investing in our digital landscape. We have lots of ideas, but actually what we’ve had is a legacy website. Conversion rates is at the core of what we needed to achieve, and this is where the work with CRE comes in to help us with the science and the psychology so that we can refine our online presence to ensure that we create our own high-converting environment.
“It was trying to find a partner that we could work with that would help us accelerate our business growth, meet our business goals, and we saw this as an essential piece of investment. We ended up coming directly to Conversion Rate Experts on the basis of a recommendation from a business mentor, someone who’s been a very successful entrepreneur in his own right. From the initial research, looking at the content online, and an understanding of the process that CRE would take people through, we had confidence that they knew what they were talking about.
“The initial conversation was excellent. They had delivered some exceptional results and we felt that they would be able to do the same for us. The best aspects of working with Conversion Rate Experts really was the structured process that we went through, the amount of work that was done behind the scenes in terms of the testing and the evaluation, and I was impressed by the ability to be able to take the results, interpret them, present them back in a way that really made sense, and in ways that actually we could then think about applying to our own business and to our own situation.
“For us at Yomdel, our biggest concern is about whether we are able to meet our business growth targets, which are hugely ambitious, and as such Conversion Rate Experts was an integral part of that to help us achieve the core goal, which is doubling our revenue over the next 12 months.
Conversion Rate Experts was an integral part of that to help us achieve the core goal, which is doubling our revenue over the next 12 months.
“As we’re redesigning our website, as we’re redefining our pay-per-click advertising campaigns, our lead generation, our marketing, the work that we’ve done with CRE is helping us knit it all together and then just start to convert to meet those critical business goals. I would recommend Conversion Rate Experts as a partner in growth. It’s all about the value that they’re going to bring to your business if you take notice of what they’re doing and if you engage with them fully.
“You will see a very strong return on investment from the work with them, of that I have no doubt, because these guys actually do know an awful lot of stuff about this. It could really make a huge difference to your business and how you think about your business.”
These guys actually do know an awful lot of stuff about this.
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